Refund policy
Return & Refund Policy
We provide a 30‑day return window starting from the delivery date of your order.
Return & Exchange Eligibility
Items are eligible for return or exchange only if they remain unopened, unused, with all original packaging, seals and accessories intact, and can be resold.
Special Notice for Press-On Nails & Nail Tools and Accessories
Press‑on nails, nail tools and nail accessories are personal cosmetic products. Once the seal is broken or items have been handled for application, returns or exchanges for change of mind will not be accepted for hygiene and safety reasons.
Custom & Personalized Orders
All custom, handmade, personalized and made‑to‑order nail sets are final sale. We cannot accept returns, exchanges or refunds, including cases caused by customer wrong size selection, personal preference, minor color difference from screen display.
If custom items arrive damaged, defective or incorrect, you still need to submit clear photo evidence within 7 calendar days after delivery for review.
Damaged or Defective Items
Please inspect your package immediately after delivery. If products arrive damaged, defective, incorrect or missing, you must submit clear photo evidence within 7 calendar days upon delivery for replacement or partial refund. Claims submitted after this deadline will not be approved.
Return & Exchange Process
To start a return or exchange, contact us at support.treerii@outlook.com with your order number. Do not send goods back before receiving our confirmation. Unauthorized returns will not be processed.
Return & Exchange Shipping
For all returns or exchanges requested due to personal preference, wrong size selection or other non‑quality reasons, the buyer shall bear all shipping costs, including outbound and return freight. We only cover shipping costs if the problem is our fault, such as defective goods, missing items or wrong shipment.
Refund Processing
Once we receive and inspect the returned goods, approved refunds will be issued to the original payment method. The arrival time of the refund depends on your bank or card issuer.
You can always contact us for any return question at support.treerii@outlook.com.